Privacy Policy

How we protect and handle your data.

1. Introduction

At Serenity Premium Living Limited, we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in compliance with the General Data Protection Regulation (GDPR) and other applicable UK data protection laws.

2. Information We Collect

We may collect personal data when you use our website, enquire about our services, make a referral, or apply for a position. The information may include:

  • Contact Information: Name, address, email address, and phone number.
  • Referral Information: Health and care needs, medical history, and related personal circumstances necessary to assess suitability for our supported living services.
  • Technical Data: IP address, browser type, and usage data collected via cookies when you visit our website.

3. How We Use Your Information

Your data is collected and used strictly for the following purposes:

  • To provide and manage our supported living services.
  • To communicate with you and respond to enquiries or referrals.
  • To meet our legal, regulatory, and Care Quality Commission (CQC) obligations.
  • For internal record keeping and administrative purposes.

4. Data Sharing and Security

We do not sell your personal data to third parties. We may share information with healthcare professionals, local authorities, or regulators only when legally required or necessary to deliver safe care. We employ robust technical and organisational security measures to protect your data from unauthorised access, alteration, or disclosure.

5. Your Rights

Under GDPR, you have the right to access, correct, delete, or restrict the processing of your personal data. If you wish to exercise any of these rights, please contact us using the details below.

6. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact our Data Protection Officer:

Email: info@serenitypremiumliving.co.uk
Phone: +44 7920 089564

Last Updated: April 2026